HELP INFORMATION:

Shipping Information

Keystone makes every effort to use the most cost effective delivery/shipping service for our values customers worldwide. If you have a special requirement, please contact us directly by email or telephone.

Orders within the U.S. are shipped via UPS Ground to both commercial and residential addresses.

International orders are shipped with various carriers, including UPS and the US Postal Service. For a quote, please contact Keystone Laboratores.

Return Policy

Returns are accepted within 30 days on condition that the shipment is returned in its original packaging and all items are returned unopened.

Sales & Customer Service

Keystone Laboratories, Inc.
1103 Kansas
Memphis, TN 38106

Telephone:
Toll Free - 1-800-772-8860
Telephone: Local - 1-901-774-8860
Facsimile: 1-901-774-0675
Sales – Extension 225

Email: Customer Service: customerservice@keystone-labs.com

Keystone Laboratories, Inc. Privacy Policy

Sites Covered
This Privacy Policy applies to this site, www.keystone-labs.com. By accessing, viewing or using this Site you hereby agree to the terms set forth in this Privacy Policy.

Personal Information Collected
The policy of Keystone Laboratories, Inc. (Keystone) is to limit the use of any information obtained about you which you provide in connection with this website including your name, address, telephone number, e-mail address, account numbers or any similar information which could be used to identify you. You will not be required to provide personal information other than when submitting your name for inclusion on the website, submitting comments about Keystone or its products or purchasing goods from our store. Keystone generally collects personal information only when you voluntarily submit such personal information to us.

Use and Retention of Personal Information
Keystone’s policy is to maintain all personal information as confidential, regardless of the purpose for which it is submitted, and to use such personal information only for the purpose for which it was submitted, to internally evaluate the usage of this website, to properly transact your orders for goods from our store and to notify visitors of changes in this website or promotional activities identified on the website as they occur.

Keystone, except as it involves your purchases from our store, will not sell, lease, loan or provide in any way your information voluntarily submitted to this website to any third party and Keystone will honor within a reasonable period of time (generally within two weeks) any request to remove your name from our database.

Keystone includes on its website links to distributors, retailers, salons, models and other organizations with which it conducts business. Your accessing these independent third parties is your decision and Keystone takes no responsibility for the content of such sites and any information which you may provide to those linked sites is subject to their privacy policy which may not be the same as Keystone’s.

In certain instances authorized third parties may be provided access to some of your personal information to provide the merchandise purchased from our store or to fulfill your request for information or services from Keystone or one of the individuals or organizations linked to the site. Keystone’ policy is to provide third parties with only such information necessary to complete the requested transaction or service.

Keystone sells its products internationally and although privacy and security policies may differ between countries, Keystone abides by the rules and regulations of the United States of America.

Protection of Children’s Privacy
Keystone does not knowingly collect personal information from children under the age of 13. If Keystone becomes aware of inadvertently gathering personal information from a child under the age of 13, we will delete that information from our system.

Access Rights
Should you have questions concerning the personal information maintained by Keystone about you, we will provide you with such information upon your request and remove such information should you so desire. To obtain a copy of your personal information, or to request deletion of all personal information about you in Keystone's possession, please submit your request in the Contact Us section of this web site.

Policy Revisions
Keystone reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes.

Cookies
A "cookie" is a small piece of information sent by a web server to a web browser that enables the server to collect information back from the browser. We use "cookies" to identify you when you visit the Site (our server recognizes information regarding your domain name or access provider and e-mail address) to understand how you and other visitors use the Site so that we can serve you better. Most Web browsers automatically accept cookies but you can usually change your browser to prevent this.